Privacy Policy

Last updated: July 17, 2026

Ainachat ("Ainachat", "we", "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what data our mobile and web application and related services (the "App" or "Service") collect, how we use it, who we share it with, and the choices you have. By creating an account or using the App, you agree to the practices described here.

Our Privacy Commitment

• We collect only the data needed to run the App, secure your account, and prevent abuse — never more than necessary.
• We do not sell your personal data to anyone, for any reason.
• We do not share your data with third parties for their advertising, marketing, or profiling purposes.
• Your conversations with our AI characters are processed solely to generate a reply in real time. They are not linked to your name or account identity during that processing, and they are never used to build a profile of you or to train AI models.

Information We Collect

When you create an account and use the App, we collect and store:

• Account data: your email address and a securely hashed password.
• Profile data: optional username/name, gender, and language preferences.
• Content you create: custom AI characters you make (name, description, prompt, settings) and your chat history with the AI.
• Voice input: if you use voice features, your audio is sent to our own servers for speech-to-text transcription, then deleted within approximately 60 seconds. This transcription happens on our own infrastructure, not a third party.
• Usage & billing data: your message counter/allowance, purchase and subscription records, and referral/invite data.
• Technical data: your connection country, used briefly to count active users by region (automatically deleted after approximately 180 seconds of inactivity).
• Abuse-prevention data: to stop misuse of free trial messages and promotions (for example, creating multiple accounts to repeatedly claim the free allowance), we store a randomly generated device identifier (kept in a cookie and your browser's local storage), your IP address, and a one-way cryptographic hash of your sign-up identity (your email address and, if you use Google Sign-In, your Google account identifier). These hashes cannot be reversed back into your email or identity.
• Anonymous usage recordings (development only): to improve the App, we may record how the interface is used during a visit — such as clicks, scrolling, mouse movement and pages viewed — in an anonymized form used solely for development and product improvement. These recordings are not linked to your account, name, email or IP address; anything you type (including your messages, passwords and payment fields) is masked and never captured; and they are stored on our own servers, never shared or used for advertising. You can opt out at any time by enabling "Do Not Track" in your browser, which we honor.

How We Use Your Information

We use your information solely to provide and operate the Service: to create and secure your account, let you log in, generate AI responses via a secure third-party AI processing provider acting on our behalf, deliver text-to-speech synthesis, deliver the characters and chat features, apply your message allowance and purchases, run the referral program, prevent fraud and abuse of free trials and promotions, and send essential account emails (such as password-reset or referral notifications). We do not sell your personal data, we do not use it for advertising, and we do not use your conversations to build a profile of you or to train AI models.

How Your Data Is Processed by Service Providers

We do not sell your data, and we do not share it with third parties for their own marketing, advertising, or profiling purposes. To provide core features, a small number of specialised service providers process limited data strictly on our behalf and only for the purpose stated below:

• AI response engine: the text of your message is sent to a secure third-party AI processing provider solely to generate a reply in real time. This provider acts only as our data processor: it does not receive your name, email, or account identity, and does not use your conversations to build a profile of you or to train its models.
• Voice reply synthesis (some languages): for a small number of languages, reply text may be sent to a secure third-party voice-synthesis provider to generate an audio fallback. Our primary voices are generated on our own servers, with no external call required. This provider processes the text only to produce audio and does not use it for any other purpose.
• Payment processors (Google Play Billing, Apple App Store): in-app purchases and subscriptions are processed by Google Play (Android) or the Apple App Store (iOS). We receive a purchase confirmation token; we do not receive your card details.
• Email delivery: password reset and referral invite emails are sent through our SMTP provider (mail.ainachat.online).

These providers are contractually restricted to processing data only to perform the function described above, under their own security safeguards, and may not use it for their own purposes.

Data Storage and Retention

Your account, profile, characters, chat history, and purchase records are stored in our database for as long as your account is active. Voice audio used for transcription is processed and then deleted within approximately 60 seconds. Connection-country information is deleted automatically after approximately 180 seconds of inactivity. You can delete your account and personal data at any time — see "Your Rights and Account Deletion" below.

Your Rights and Account Deletion

You can request access to, correction of, or deletion of your personal data. To delete your account and associated personal data (account, profile, characters, chat history, referral data), follow the instructions on our Account Deletion page. After deletion we retain only anonymized purchase/transaction records where required by accounting and tax law, and the one-way hashed abuse-prevention identifiers described above (device identifier, IP, and hashed sign-up identity) used solely to recognise repeat sign-ups and prevent abuse of free trial messages; these no longer identify you.

Security

We use reasonable technical and organizational measures to protect your information, including hashed passwords and encrypted (HTTPS) connections. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Children's Privacy

The App is intended for users 13 years of age or older, and we do not knowingly collect personal information from children under 13. If you believe a child under 13 has provided us personal information, please contact us so we can delete it.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Material changes will be reflected here with a new "Last updated" date. Your continued use of the Service after changes take effect constitutes acceptance of the revised policy.

Contact Us

If you have any questions about this Privacy Policy or your data, contact us at aina@ainachat.online.

Last Updated: July 5, 2026